Archive | October, 2009

I am very juvenile

12 Oct

But this on andyroddick.com made me laugh today:

rodick_elton

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Dear Flickr: Your Customer Service Sucks #flickrfail

7 Oct

Last week my mom was in town as a tourist.  First trip to New York, so she took LOTS of pictures.  Midweek i thought it would be nice to get some pics printed up to give to her to take home, so I ordered a bunch from Flickr.  Total cost of the pictures was about $6, but mom was leaving on Sunday so I paid $20 for next day delivery.  I ordered Wednesday night, and expected the pics by Friday or Saturday  (estimated delivery thing said Friday).

My confirmation email said “Your order has been received and will be completed within 1-2 business days”.  They didn’t mention that it would take up to 48 hours to process before I ordered, only once I’d paid, but no biggie, eh?

My package arrives Monday.  I’ve paid $20 for five day delivery, not very cool, but hey ho such is life I guess.  Then I open the pictures, and half of them look like this:

flickr_fail

So I paid $26 for a bunch of images that were ‘currently unavailable’ and five day shipping.

Don’t you check the product before it leaves the warehouse? Wouldn’t even need a human, would just need to scan for images that look like the above AND NOT CHARGE PEOPLE FOR THEM OR SEND THEM TO THEM.

And to add insult to injury, their (I’m assuming outsourced) customer service (flickr@certifiedcustomercare.com) absolutely sucks too.  Waiting ages for responses to emails, only to be told that they told me next day service meant I had to wait 48 hours before they ship.  Haven’t gotten a response on why they sent me a bunch of blank images yet though.

Absolute rubbish. I LOVED flickr up until this experience, but it’s completely destroyed my opinion of the brand. #flickrfail