Dear Flickr: Your Customer Service Sucks #flickrfail

7 Oct

Last week my mom was in town as a tourist.  First trip to New York, so she took LOTS of pictures.  Midweek i thought it would be nice to get some pics printed up to give to her to take home, so I ordered a bunch from Flickr.  Total cost of the pictures was about $6, but mom was leaving on Sunday so I paid $20 for next day delivery.  I ordered Wednesday night, and expected the pics by Friday or Saturday  (estimated delivery thing said Friday).

My confirmation email said “Your order has been received and will be completed within 1-2 business days”.  They didn’t mention that it would take up to 48 hours to process before I ordered, only once I’d paid, but no biggie, eh?

My package arrives Monday.  I’ve paid $20 for five day delivery, not very cool, but hey ho such is life I guess.  Then I open the pictures, and half of them look like this:

flickr_fail

So I paid $26 for a bunch of images that were ‘currently unavailable’ and five day shipping.

Don’t you check the product before it leaves the warehouse? Wouldn’t even need a human, would just need to scan for images that look like the above AND NOT CHARGE PEOPLE FOR THEM OR SEND THEM TO THEM.

And to add insult to injury, their (I’m assuming outsourced) customer service (flickr@certifiedcustomercare.com) absolutely sucks too.  Waiting ages for responses to emails, only to be told that they told me next day service meant I had to wait 48 hours before they ship.  Haven’t gotten a response on why they sent me a bunch of blank images yet though.

Absolute rubbish. I LOVED flickr up until this experience, but it’s completely destroyed my opinion of the brand. #flickrfail

Advertisements

5 Responses to “Dear Flickr: Your Customer Service Sucks #flickrfail”

  1. Ryan October 7, 2009 at 7:03 pm #

    So are you going to frame the “the photo is currently unavailable” picture?

  2. kaimac October 7, 2009 at 7:05 pm #

    yea, i sent my mom home with 36 of them, all framed of course.

    she was pretty stoked.

  3. Ryan October 7, 2009 at 7:06 pm #

    did you buy 35 frames get 1 free? That just seems like a great deal flickr would give to a non satisfied customer. hahaha

  4. kaimac October 7, 2009 at 7:10 pm #

    “Sorry you were unhappy with the blank image we sent you. here’s 35 more to make up for it”.

    Haha 🙂

  5. corinne82@gmail.com October 8, 2009 at 8:07 am #

    this is why I splurged on a photo printer. ironically, I barely ever print anything.

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: