Cox Cable, a Farce in Many Parts

24 Jan

So we just moved house this weekend. We transferred our cable Internet service to our new place and cancelled the land-line which we never used. Imagine our surprise when the cable at the new place worked from the very minute we moved in! Oh, the internet joy!  Everything else may have been in boxes, but at least we were able to get online!

Fast forward a couple of days to yesterday and Cat gets home from work to find a Cox guy driving away from our house. That’s a bit odd, she thinks to herrself, but thinks no more of it. A little later it turns out that (of course) our Internet isn’t working anymore. Cox (of course) are certain is has nothing to do with the guy who was at the house. Absolutely impossible they said, it must be user error.  Translation: it’s my fault, not theirs.

This user error turned out to be the Cox guy who instead of simply disconnecting our phone, cut the entire cable to the house. SWEET. The best bit is, we still have to pay for the guy to come out today because they classify it as a failed self installation. But… it’s not on our bill yet (paperwork not processed), so we can’t dispute it. Which is just surreal, basically. Makes me wonder how they’re still in business…. oh yeah, monopoly.

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