Cox Cable: The Surreal Life

30 Jun

In june of last year we got a DVR from Cox Cable here in San Diego. It arrived in a nice box, into which we plopped the old (non dvr) box before mailing back to them.

Jump forward 12 months, we’ve moved house. Cox transfer our service to the new place, a guy comes out when we’re not here and activates it all from the central box at the back of the house (on the outside). The cable internet doesn’t work when we get home, so I spend half an hour on the phone with their technical support and get it all sorted out, mapping MAC ids etc. All very straightforward.

Our first bill at the new place arrives, and for once we actually take a proper look at it. That’s odd, we’re being charged for two cable boxes, and they charged us a setup fee for our Cable internet. Strange. A long phonecall later establishes that they do indeed appear to think we have the old box, that they’ve been charging us for it since June of last year, and that they’re absolutely certain a cox person came into our house to install the cable for us (which warrants a charge). Wrong on both counts, unless he broke in to take a look at the cable when we weren’t here. He didn’t do that, according to the customer service chap.

A few more phonecalls and we’re assured a surpervisor’s going to call us back.

We call back and it happens again a little while later.
And again.

Then to today, one of the most surreal conversations I have ever had. The Cox guy told me it was my responsibility to produce the work order proving the guy hadn’t been into my house. But the guy hadn’t been into my house, so I’d never met him, so how was I supposed to have got him to sign something proving that he hadn’t been into my house. And whoever heard of somebody signing a work order when they don’t do any work? Come to think of it, whoever heard of a customer having the workman sign a work order?

The whole episode was Kafka-esque, it really was. Absolutely absurd.

We’ve got Direct TV now.

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3 Responses to “Cox Cable: The Surreal Life”

  1. jo roach June 30, 2006 at 3:42 am #

    Things like that give me red mist. Reminds me of trying to get double taxation forms signed by a man at the inland revenue who doesn’t exist, and even if he did exist in another office [which they won’t confirm because its not pro-ced-ure] he wouldn’t be able to sign them anyway. Because its not his job.

  2. Marc Sirkin June 30, 2006 at 10:28 am #

    what’s red mist and how do I get it, or avoid it?

  3. kaimac June 30, 2006 at 9:02 pm #

    delicious cranberry drink

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