Yesterday evening, Erick Schonfeld at Techcrunch ran this story about UK based (and CBS owned) music service, last.fm.
In a nutshell, it cites one unnamed CBS source as saying that last.fm handed over user data to the RIAA (the story implies that it relates to the unreleased U2 album that’s been doing the rounds on file sharing services). If true this story would be massively damaging to last.fm: the service doesn’t work without the scrobbler (little app that uploads a record of what music you’ve played to the site), and if users are worried that their personal info (IP, email etc) is at risk they just won’t use it. Everywhere I look I see people saying they’re going to ditch it.
A number of last.fm staffers have flat out denied the claim, although there’s been no word from the CBS mothership just yet. I don’t know whether it’s true or not (though I would be very, very surprised if it were: last.fm spent years building that trust with their users, would be astonishingly reckless to throw that away like this), what I am surprised about is the silence from Techcrunch. They published the story late in the day yesterday, then a few hours later (after the unofficial denials had come in from the last.fm staffers) updated the post with this:
Update: Some more denials from Last.FMers, including one of the co-founders, Richard Jones, in comments, who says this story is “utter nonsense and totally untrue,” and another one from Russ Garrett, a systems architect.
Not ‘we’re looking into this further’ or ‘looks like we made a mistake’, just ‘some people at last.fm are saying it’s not true’.
It really is surprising to me that an industry leading blog would publish such a serious allegation on the basis of one unidentified source, and not do any followup investigation in the light of the denials above. By ignoring the response and simply posting that addendum, Techcrunch’s credibility, in my eyes, is seriously damaged. Publishing a story like that without input from the company involved (or identifying a second source to back up the claims) is at best shoddy journalism, at worst a hatchet job. Schonfeld says he ‘contacted both CBS and the RIAA’, but went ahead and published the story regardless without comment from either.
Not impressed. And especially not impressed with Techcrunch’s silence. If the story is true, stand behind it and back it up. If it’s not, issue an apology and retraction.
For the record, I’ve been a user for years, and will continue to be. FWIW I don’t really like U2 much.
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